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The JO - Special Edition - Guidelines
- Schedule both your pick-up and return trips at the same time. If you are scheduling a ride to a medical appointment and do not know what time you will need a return trip, you may schedule a "will call" trip. A "will call" trip allows you to call the Special Edition dispatcher when you are ready for the return trip. You will be picked up within one (1) hour in Johnson County or within ninety (90) minutes if you are outside of Johnson
County.
- Drivers are not allowed to take trip reservations for passengers.
- On your travel day, you must be ready fifteen (15) minutes before your scheduled pick-up time. Special Edition trips are scheduled with a fifteen (15) minute window. This means that you can be picked up fifteen (15) minutes before or fifteen (15) minutes after your scheduled time.
- Drivers wait no longer than five minutes for a scheduled pick-up. For example, if your appointment is scheduled for 8:00 a.m. and the driver arrives at 7:45 a.m., you must board the vehicle by 7:50 a.m. or the driver will be dispatched to the next stop. Passengers should board the vehicle as soon as it arrives. Riders will be charged for the trip if they fail to board the vehicle. If the rider requests it and the schedule permits, a vehicle may return at a later time. Riders will be charged for the additional trip. Please be aware that the drivers are on a tight schedule.
- Passengers are required to board the vehicle that has been dispatched. The Special Edition fleet consists of minivans and wheelchair accessible vans.
- The vehicle will not stop at any location other than what has been scheduled.
- All passengers are required to wear seat-belts while being transported by Special Edition.
- Special Edition is a shared ride system. Riders may be onboard up to sixty (60) minutes. Please let the scheduler know your appointment time when you call in to request your trip.
- If you use a wheelchair or a scooter, you must be properly restrained during loading, unloading, and transport. This means that all securement devices must be used and in good working order. This includes, but is not limited to, lap belts, brakes, shoulder restraints, wheelchair restraints, etc. If your mobility device cannot be properly secured, you will either need to transfer to a seat or you will not be transported.
- If you use a wheelchair or a scooter, you must be properly restrained during loading, unloading, and transport. This means that all securement devices must be used and in good working order. This includes, but is not limited to, lap belts, brakes, shoulder restraints, wheelchair restraints, etc. If your mobility device cannot be properly secured, you will either need to transfer to a seat or you will not be transported.
- If you use a wheelchair or a scooter, remember to state this when reserving your ride(s). Riders must have adequate sidewalks, ramps and driveways if they are to be transported by Special Edition. It is not the driver's responsibility to clear ramps, driveways or sidewalks of debris, snow, ice, etc.
- Wheelchairs and scooters must back onto the lift during loading. Riders are not allowed to face the interior of the bus while on the lift.
- Riders who require oxygen must have a physician's statement on file at the Johnson County Transit office stating that the rider's use of oxygen is life enhancing, not life sustaining.
- If an Aide will accompany you, you must state this when reserving a ride. Your aide requires a separate ID card/number and rides free of charge.
- Drivers only go to the exterior door of the building. Drivers will not enter private residences, apartment complexes, townhomes, condominiums, mobile homes, nursing homes, etc. Drivers will not enter businesses, doctors buildings, hospitals, retail shops (department or grocery stores, etc.) or office buildings.
- Drivers are not qualified to render medical aid. It is suggested that a rider with any potentially serious medical condition obtain the consent of a physician prior to using this transportation system.
- Un-needed or unwanted trips must be cancelled at least two (2) hours before your scheduled pick-up time. To cancel a trip, please call 913-362-3500. If it is necessary to cancel an early morning pick-up, call 913-362-3500 and leave your cancellation on the answering machine. If you fail to give adequate notice, you will be charged for the trip. You will be given a cancellation number when you cancel a trip. If you leave the cancellation on the answering machine, you must call back to get your cancellation number.
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